Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package leaves our warehouse, we will send a shipping notification containing a tracking link so you can monitor its progress in real-time.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items. Simply visit our online return portal, enter your order number, and follow the instructions to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna or Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How should I care for my Ninepine products?
To maintain the longevity of your items, we recommend machine washing on a cold, gentle cycle with similar colors and hanging to dry. Avoid using bleach or fabric softeners.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize eco-friendly fabrics such as organic cotton and recycled polyester, and we partner with manufacturers who adhere to strict ethical labor standards.